“Democracy is a Design Problem”

Whitney Quesenbery from the Center for Civic Design talks about how the center’s work is changing how we think about designing for elections, an area of government that blends extreme service design with bureaucratic constraints. The Center’s user-centered approach follows the voter journey from deciding to register to vote to learning the results of an election. We’ll look at how better design of ballots, voting systems, voter registration, voter guides, web sites, and other election materials works better for voters.

Presented with support from the National Endowment for the Humanities: Any views, findings, conclusions or recommendations expressed in this programming do not necessarily represent those of the National Endowment for the Humanities.